Damage Prevention Associate – Alberta One-Call – Calgary, AB

Damage Prevention Associate – Alberta One-Call – Calgary, AB.

Looking for good compensation while working from home?

Do you want to be part of a meaningful culture of safety, rather than selling widgets?

Alberta One-Call (AOC) is a not-for-profit company seeking candidates for a Seasonal work-from-home customer service position in a 24/7 contact centre. You will be supporting customers in Western Canada by processing requests to have underground facilities marked prior to an excavation. The contact centre is located in Calgary, Alberta. The season typically runs from March to November, with a discretionary option to extend.

By working at AOC, you will be employed by an established provincial corporation celebrating over 35 years of damage prevention in Alberta, work in a fast-paced environment and be an integral part of the Damage Prevention team. While partially a call center environment, advanced agents also handle chat-based and email queries.

Your responsibilities will include (but are not limited to):

· Provide ongoing customer service handling locate requests for those wishing to excavate

· Analyze request information to create accurate dig site polygons using mapping software

· Resolve customer issues and problems with care and concern

· Phone support

· Achieve performance targets within a team environment

The pay rate for this opportunity is $25.63/hour +4% vacation pay, paid bi-weekly

Benefits include:

· Eligibility for statutory holiday pay

· Comfortable and positive work environment

· Work from home with provided equipment

· Proximity to major transit routes when in-house

· Free employee parking when in-house

Please quote reference # RT7318 in your application.

Check us out: www.albertaonecall.com

Job Type / Category

Call Center Voice Agent

Seasonal Contract (March to November) for 37.5-42.5 hours a week

Initial role’s hours work variable shifting between 6 AM and 5 PM MT, though AOC is a 24/7 Emergency Centre

Required Education, Skills and Qualifications

Successful candidates will be detail oriented, self-motivated with strong written and oral communication skills. You will be required to problem solve, troubleshoot and excel in a high pressure environment. You must be able to embrace change, learning opportunities and be comfortable with technology and navigating the internet. Confident speaking manner, and good organizational skills are major assets.

Required keyboarding speed is minimum 40 WPM.

Candidates require a minimum high school diploma or equivalent, and those with post-secondary education will be preferred. Previous customer service experience is an asset.

Note: A stable, wired, high-speed broadband internet connection is required for all applicants.

Company Profile

Alberta One-Call is a private, not-for-profit corporation providing a communications service between people who intend to disturb the ground in Alberta and the utility operators who register their buried facilities (Members of Alberta One-Call).

Alberta One-Call is primarily concerned with safety and the prevention of damage to underground utilities. Those intending to disturb the ground, whether they are private homeowners or public contractors, can reduce the risk of personal injury and property damage by using the Alberta One-Call service. Operators of buried utilities, by being members of the Corporation, reduce the risk of utility damage, service disruption, environmental contamination, loss of product and potential disaster.

Full utilization of Alberta One-Call has distinct financial benefits to the digging community, the general public and members of the Corporation. Damage to buried utilities can lead to fatalities, personal injuries, environmental contamination, lawsuits, repairs, product losses, disruptions of essential services and evacuations.

Alberta One-Call is working in three distinct areas toward the prevention of damage to buried utilities.

· Promoting membership in the Corporation.

· Promoting the use of the Corporation’s service to the digging community

· Promoting public awareness of:

· the inherent dangers of disturbing the ground,

· the need to “Call or Click Before You Dig”,

· the need to hand expose when working near buried utilities and,

· the need to “Dig Safely”.

We are the largest and longest-serving One-Call service in Canada, with over 900 registered member companies. We transmit close to two million notifications of excavations out to those members each year.

COVID-19 considerations:
Only 1 face to face interaction will be required with staff at the outset to assign equipment; all training and day-to-day is done remotely.

Contract length: 7 months

Expected start date: 2021-03-22

Job Types: Full-time, Contract

Salary: $25.63 per hour

Additional pay:

  • Overtime pay


  • Casual dress
  • Company events
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Work from home


  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
All employees are Work From Home, other than during equipment procurement.


  • English (Required)

Work remotely:

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place