Remote/Onsite Technical Support – Precision IT Consulting – Surrey, BC

Remote/Onsite Technical Support – Precision IT Consulting – Surrey, BC.

Our Level 1 Help Desk Technicians have several strategic responsibilities:

  • Resolve incoming “level 1” customer requests, either via phone or email within ten business hours.
  • Escalate more difficult “level 2” requests following internal processes in a timely fashion to get the customer to the technician who can best assist them.
  • Quality check internal process documentation and communicate when processes are unclear or missing.
  • Assist Account Managers with remote support or, after training, on-site support.
  • Recognize trends in user issues and communicate these trends to the relevant parties.

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Additional pay:

  • Overtime pay

Benefits:

  • Casual dress
  • On-site parking
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Application question(s):

  • Do you currently own a working vehicle?

Language:

  • English (required)

Licence/Certification:

  • Driver License (required)

Work remotely:



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